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第一段
1 .Good morning, welcome to the Horizon Hotel.
早上好，欢迎光临地平线酒店。
2 .How may I help you?
有什么可以帮您的吗？
第二段
1 .I've come in to make a reservation for a friend.
我来是想帮一位朋友订房。
第三段
1 .And your friends' s name is...?
那您朋友的名字是……？
第四段
1 .MacKay, Sandra MacKay, that's M-A-C-K-A-Y.
麦凯，桑德拉·麦凯，拼写是 M-A-C-K-A-Y。
第五段
1 .Thank you. When is she arriving?
谢谢。她什么时候到？
第六段
1 .She's flying in on the fifteenth but she' II stay with me for the first night because we have an early start on the sixteenth
她十五号飞过来，不过第一晚住我那儿，因为我们十六号要早起出发
2 .- we're going for a quick trip to the coast - but we should be back on the eighteenth.
——我们要去海边短途旅行——但十八号应该就回来了。
第七段
1 .So that's the 18th of this month?
那就是这个月十八号？
第八段
1 .No, sorry, did I forget to say?
不是，抱歉，我是不是忘说了？
2 .It's next month - December.
是下个月——十二月。
第九段
1 .Well, that's getting pretty close to Christmas,
嗯，那就快赶上圣诞节了，
2 .but we may have something available ...
不过我们可能还有空房……
3 .Right, we have one or two nice rooms left ...
好，我们还剩一两间不错的房间……
4 .but how long will she stay for?
但她要住多久？
第十段
1 .A week.
一个星期。
第十一段
1 .So, she'd be checking out on ...
那她退房是在……
2 .Christmas Day - the 25th.
圣诞节那天——二十五号。
第十二段
1 .Is that a problem?
有问题吗？
第十三段
1 .Well, it depends.
嗯，得看情况。
2 .We don't have a room available for the whole week, but, if she didn't mind changing rooms mid-way through her stay, we could work something out.
我们整周都没有空房，不过如果她不介意中途换房间，我们可以想想办法。
第十四段
1 .Oh, I see.
哦，我明白了。
第十五段
1 .And if she wanted to extend her stay, that wouldn't be possible, I'm afraid.
另外，如果她想延长住宿，恐怕就不行了。
2 .We're completely booked out from Christmas Day through to New Year.
从圣诞节到新年我们全部订满了。
第十六段
1 .No, she won't want to extend and I don't think she'd have a problem with changing rooms.
不用，她不会想延长的，而且我觉得她应该不介意换房间。
第十七段
1 .Good. Well, I'II put her in Room 502 to start with and then she' II have to move to ...
好。那我先把她安排在 502 房间，然后她得搬到……
2 .805 ...no, just a minute, let's make that 702 because that's available and it's two floors directly above 502 so the room layout will be identical.
805……不对，等一下，就改成 702 吧，因为那间空着，而且它正好在 502 上面两层，房间布局是一样的。
第十八段
1 .How much will it cost per night?
每晚多少钱？
第一十九段
1 .The basic room rate is $165.
基本房价是 165 美元。
第二十段
1 .Is breakfast included?
含早餐吗？
第二十一段
1 .No, but a complimentary drink is served every evening at 5 o'clock.
不，不过每天晚上5点会提供一杯免费饮品。
第二十二段
1 .Oh, that could be quite nice.
哦，那还挺不错的。
第二十三段
1 .Shall we make the booking then?
那我们这就预订好吗？
2 .We will require a deposit equivalent to one night's stay.
我们需要收取相当于一晚房费的押金。
第二十四段
1 .That's fine - I can pay the deposit.
没问题——押金我来付。
第二十五段
1 .How would you like to do that - in cash or by credit card?
您想怎么付——现金还是信用卡？
第二十六段
1 .Credit card, I suppose.
我想用信用卡吧。
2 .Oh, wait a minute - I might have enough money in my purse,
哦，等一下——我钱包里的钱可能够，
3 .yes, let' s do it in cash.
对，就用现金付吧。
第二十七段
1 .Hang on, I' ll just make a note of that.
稍等，我记一下。
2 .Deposit paid...in cash.
押金已付……现金。
第一段
1 .Just a second while I print a receipt.
请稍等，我打印一下收据。
2 .Who shall I make it out to?
请问抬头写谁的名字？
第二段
1 .My name is Zoe Reed,R-E-E-D.
我叫佐伊·里德，R-E-E-D。
第三段
1 .Thank you Ms Reed.
谢谢您，里德女士。
2 .Now, I' II need some contact details for either you or Ms MacKay.
现在，我需要您或麦凯女士的一些联系方式。
第四段
1 .I' II give you my details, I only live on the other side of town.
我给您我的信息吧，我就住在镇子另一头。
第五段
1 .Can I have your address and phone number, please?
请告诉我您的地址和电话号码，好吗？
第六段
1 .I live at 14 South Street,
我住在南街14号，
2 .Morning Town. And my phone number is 439 4829.
晨光镇。我的电话号码是439 4829。
第七段
1 .Thank you, 439 4829.
好的，439 4829。
第八段
1 .Yes, that's right.
对，没错。
第九段
1 .Now, I'll just print the booking form.
现在，我把预订表打印出来。
第十段
1 .If you have any questions or need to make any changes,
如果您有任何问题，或者需要做任何更改，
2 .just quote the reservation number on the bottom of the form.
只要报出表格底部的预订编号就行。
3 .That's it there: AQ 459.
就在这儿：AQ 459。
第十一段
1 .Thanks very much.
非常感谢。
2 .Oh, before I go, just a couple of questions.
哦，走之前，我还有几个问题。
3 .What time does the room get cleaned?
房间一般什么时候打扫？
4 .I'm only asking because my friend usually has a short nap after lunch and she wouldn't like to be disturbed.
我问这个，是因为我朋友午饭后通常会小睡一会儿，她不想被打扰。
第十二段
1 .Well, the maids are usually finished by 1 p.m.
嗯，客房服务员通常下午1点前就收拾完了。
2 .because we have a 2 o'clock check-in time, you see.
因为我们下午2点才能办理入住，你知道的。
3 .They come on duty quite early in the morning ...
她们早上很早就来上班了……
4 .so they are sure to be finished in your friend' s room by lunchtime,
所以午饭前肯定能收拾完您朋友的房间，
5 .yes definitely -I'd say roughly 11 o' clock.
对，肯定能，大概11点左右吧。
第十三段
1 .Thanks ... that's good to know.
谢谢……知道这个就好。
2 .One more thing is there room service for meals?
还有一件事，有送餐到房的服务吗？
第十四段
1 .Only for breakfast and dinner.
只有早餐和晚餐。
2 .Breakfast service finishes at 9 and starts at 5 a.m.
早餐服务早上5点开始，9点结束。
3 .Dinner service starts at 6 p.m.
晚餐服务下午6点开始。
4 .but the last orders have to be in half an hour before the kitchen closes at 11 p.m.
但最后点餐得在晚上11点厨房关门前半小时完成。
5 .-so full room service closes at 10.30.
所以全套客房送餐服务在10点半结束。
6 .But remember, light snacks -things like toasted sandwiches or muffins - can be ordered at the bar just off the lobby throughout the day and evening - until two in the morning.
但请记住，简餐——比如烤三明治或松饼之类的——可以在大堂旁边的酒吧点，从白天一直到晚上都有供应，最晚到凌晨两点。
第十五段
1 .Thanks very much.
非常感谢。
2 .You've been most helpful.
您真是帮了大忙。